Juju & SLynn · Chateau des Joncherets · 6 juillet 2027

Refund and Cancellation Policy

Wedding Vault Platform Last updated: 12 March 2026

1. General Principles

This Refund and Cancellation Policy governs the conditions under which refunds may be issued and accounts or Wedding Vaults may be cancelled on the Platform. This policy should be read in conjunction with the Terms and Conditions.

The Platform acts as a technical intermediary facilitating the collection of voluntary monetary gifts. It is not a party to the gift transaction between the Contributor and the Organiser.

2. Nature of Contributions

Contributions made through the Platform are voluntary monetary gifts from Contributors to Organisers. They do not constitute a purchase of goods or services. As such:

  • No right of withdrawal: The 14-day right of withdrawal under EU Directive 2011/83/EU and Articles L.221-18 et seq. of the French Consumer Code does not apply to voluntary gifts, as there is no underlying consumer purchase.
  • No obligation of consideration: The Organiser is under no legal obligation to provide any goods, services, or consideration in return for a contribution.

3. Refunds for Contributors

3.1 Eligible Refund Scenarios

Although contributions are generally non-refundable, the Platform will consider refund requests in the following circumstances:

  • Technical error: The contribution was processed due to a technical malfunction of the Platform (e.g., double charge, incorrect amount due to a system error).
  • Duplicate transaction: The same contribution was charged more than once.
  • Unauthorised transaction: The contribution was made without the cardholder's authorisation (subject to verification by Stripe and/or the cardholder's bank).
  • Fraud: The transaction is identified as fraudulent by Stripe, the Platform, or law enforcement authorities.

3.2 Non-Eligible Scenarios

Refunds will generally not be granted in the following situations:

  • The Contributor simply changes their mind after making a voluntary gift.
  • The Organiser uses the contributed funds in a manner the Contributor did not expect.
  • A dispute between the Contributor and the Organiser regarding the use of funds.

3.3 Refund Process

To request a refund, Contributors should:

  1. Contact the Platform at julien@wendyplanner.ai within 30 days of the transaction, providing the transaction reference, date, amount, and reason for the request.
  2. The Platform will review the request and may contact Stripe and/or the Organiser for verification.
  3. The Platform will respond within 14 business days with a decision.
  4. If approved, the refund will be processed via Stripe to the original payment method. Processing time depends on the Contributor's bank and typically takes 5-10 business days.

Stripe transaction fees on refunded contributions may not be recoverable and may be borne by the Organiser or the Platform depending on the circumstances.

4. Cancellation by Organisers

4.1 Closing a Wedding Vault

Organisers may request to close their Wedding Vault at any time by contacting the Platform. Upon closure:

  • Any funds already collected and not yet disbursed will be transferred to the Organiser's bank account, subject to Stripe's payout schedule and verification requirements.
  • Platform service fees already charged are non-refundable.
  • The Wedding Vault page will be deactivated and no further contributions will be accepted.

4.2 Account Deletion

Organisers may request full account deletion in accordance with the Privacy Policy. The Platform will process such requests within 30 days, subject to any legal retention obligations.

5. Event Cancellation

In the event that a wedding is cancelled:

  • The Organiser is primarily responsible for communicating with Contributors and arranging the return of contributions.
  • The Platform may, at its discretion and upon request from the Organiser, assist in facilitating refunds to Contributors through Stripe.
  • Any platform service fees already incurred on processed contributions are non-refundable, as the Platform's service (payment processing facilitation) has already been provided.
  • Stripe transaction fees on refunded amounts are subject to Stripe's refund policy.

6. Platform-Initiated Cancellation

The Platform reserves the right to suspend or close a Wedding Vault or user account at any time if:

  • The account is being used for purposes other than the collection of wedding gifts.
  • Suspected fraudulent, illegal, or abusive activity is detected.
  • The user violates the Terms and Conditions.
  • Stripe suspends or terminates the associated connected account.

In such cases, any funds held in the Stripe connected account will be handled in accordance with Stripe's terms and applicable law. The Platform will make reasonable efforts to notify the affected user and provide an explanation, unless prohibited by law.

7. Chargebacks

If a Contributor initiates a chargeback through their bank or card issuer, the standard chargeback process administered by Stripe will apply. The Organiser may be required to provide evidence to contest the chargeback. The Platform may assist in providing transaction records but is not responsible for the outcome of chargeback disputes.

8. Contact

For any refund or cancellation requests, please contact:

Julien Salomon Email: julien@wendyplanner.ai Response time: within 14 business days.